Return Policy

 

Is your Dovetail Workwear item not quite right? Just return it to us, as long as the return meets the three simple conditions below. Please note that we do not do exchanges.

Conditions of returns:

• Merchandise must be unwashed and unworn (except for trying on, of course!) and in new condition, with all tags still attached. Items that are clearly dirty, stained, smelly, covered in pet hair, washed, and/or have obviously been used won't be eligible for a refund. 
• Returns must be submitted within 30 days of purchase. 
• Sale items marked FINAL SALE - NO RETURNS cannot be returned.

How to return an item

Click here to access the Return Portal

Please have your order number (e.g. #DTW1001), and use the same email address as when you placed your order.

We will deduct $10 from your refund for return delivery fees.

You will be provided with a return shipping label. You will be notified via email when your return has been received and when your refund has been processed.

Please allow 14 business days for your return and refund to be processed. Your refund will be in the amount of the original purchase price of the item, minus the $10 return fee. Original outgoing shipping fees (if any) are not included in the refund.

 

Exchanges

We do not do exchanges. Please return your item (see above) and place a new order on the site.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, please check your bank account first. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. Still no luck? Please contact us at dovetailworkwear@insport.ca.

 

Warranty

Our Limited Warranty covers defects in materials and workmanship for up to one year from purchase of Dovetail Workwear brand products manufactured by Dovetail Workwear. Only original, unaltered, and unmodified materials and workmanship are covered by this policy.

Please understand that no matter how well you care for your product, materials will begin to experience natural breakdown and will start to show wear over time; normal wear is not considered a defect. Product damage due to wear and tear, misuse or neglect, or is older than one year from purchase, is not covered under this Limited Warranty.

How long does the Limited Warranty last?

This Limited Warranty is valid for up to one year from the date of purchase of the item. Coverage ends if you sell or transfer the product. Proof of purchase may be required.

What will Dovetail Workwear do?

Photographic evidence will be required, or we may request products be returned to us for evaluation. If we determine that the product has a defect covered under this Limited Warranty, we will offer replacement parts with a partial refund, replace the item, or issue a Credit equivalent to the MSRP value within four weeks of inspection.

If your item was purchased from an authorized retailer, resolution should be sought directly through the retailer.

For more information about our warranties and how to handle claims, please contact us at dovetailworkwear@insport.ca.