Is your Dovetail Workwear item not quite right? Return shipping is on us, just as long as the return meets the three simple conditions below. Please note that we do not do exchanges.
Conditions of returns:
- Merchandise must be unwashed and unworn (except for trying on, of course!) and in new condition, with all tags still attached. Items that are clearly dirty, stained, smelly, covered in pet hair, washed, and/or have obviously been used won't be eligible for a refund.
- Returns must be submitted within 30 days of purchase.
- Sale items marked FINAL SALE - NO RETURNS cannot be returned.
How to return an item
You will need to use the following return link Dovetail Workwear Returns.
Please enter your order number (e.g. #DTW1001, including the hashtag), and use the same email address as when you placed your order.
After entering your return information, you will be provided with a return shipping label. You will be notified via email when your return has been received and when your refund has been processed.
Please allow 14 business days for your return and refund to be processed. Your refund will be in the amount of the original purchase price of the item. Original outgoing shipping is not included in the refund.
We do not do exchanges. Please return your item (see above) and place a new order on the site.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, please check your bank account first. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. Still no luck? Please contact us at firstname.lastname@example.org.
Close-out Sale Items
All close-out sales items are final. Items are non-returnable and non-refundable.
Our products come with a one-year limited manufacturer's defect warranty. For more information about our warranties and how to handle claims, please contact us at email@example.com.