Politique de remboursement
TRANSACTION PAGE SETTINGS
Product prices and availabilities are subject to change without notice and stock availability. If a product ordered is out of stock after the conclusion of the transaction, we shall notify you by email, the out-of-stock product shall be removed from the order, and you shall be refunded for this product price. ISP disclaims all liability in case of stock shortage and for any damage that may result from or be caused by any delay in delivery.
PRICES AND SALES TAXES
Prices on the Website are in Canadian dollars (C$), do not include taxes, and may change without prior notice. You will be provided with the official amount of your order, including taxes, with the confirmation of the order placed on the Website.
PAYMENT AND DELIVERY
We only accept payments by credit cards issued in Canada by Visa® and MasterCard®.
Allow 1 to 8 open business days to receive your order. If your product requires more time due to its availability, we shall inform you by email of any delay.
Within 15 days of completing a transaction on the Website, we shall send you an order confirmation email including the order’s total price as well as the detailed terms and conditions applicable to the transaction. We reserve the right to cancel your transaction without any obligation to provide a reason. If we cancel your transaction, we shall notify you by email at the provided address. We reserve the right to limit or prohibit orders which, at our sole discretion, seem to have been placed by dealers, resellers or retailers. In general, when we cancel a transaction, we do not charge you the amount to your credit card. If we did, we shall refund you the amount or a corresponding credit shall be applied on your credit card.
REFUNDS AND EXCHANGES
For a refund, the product must be in the same state than it was initially. It cannot have been worn.
ERRORS ON WEBSITE
Although we check regularly the product information on our Website, display errors (price, description, etc.) may occur from time to time. ISP RESERVES THE RIGHT TO CORRECT THESE ERRORS WITHOUT ANY OBLIGATION TO DELIVER THE GOODS IN ACCORDANCE WITH THE TERMS DISPLAYED BY MISTAKE.
If such a situation occurs, we will correct the erroneous information as soon as possible and will communicate with you if you already ordered the item.
You can contact us by email at the following address firstname.lastname@example.org